Question 1

What payment methods are available?

Accepted Answer

We accept most types of credit and debit card, as well as other payment methods, including Apple Pay, Google Pay, PayPal, and Amazon Payments.

Question 2

How long will it take to get my package?

Accepted Answer

Standard delivery time is within 5-7 working days, for packages sent to the mainland UK, and within 7-10 days for packages sent abroad to the EU. Please note that deliveries may not be made on Sundays and other holidays depending on the shipping method chosen. If you have ordered items with different delivery dates, they will be sent together in one delivery as standard. The delivery date for the complete order will be the same as that of the item with the longest delivery time.

Question 3

Do I need an account to place order?

Accepted Answer

No, you do not need an account to place an order, but creating an account allows you to keep better track of your purchases. It also makes it easier to place future orders.

Question 4

How do I track my order?

Accepted Answer

You will get an email with the tracking details of your order as soon as this has been dispatched from our warehouse.

Question 5

Who should I contact if I have any queries?

Accepted Answer

Our dedicated customer support line is +44 7780 448374. You can also contact us with any enquiries at sales@wearedevoid.com.

Question 6

How can I cancel or change my order?

Accepted Answer

To can cancel or change your order without an account, please send a request at sales@wearedevoid.com. If you have an account, you can make changes to your order through your account dashboard.

Question 7

How can I return a product?

Accepted Answer

You can return any product within 14 days under certain circumstances. In order to return a product, please send a request at sales@wearedevoid.com. For further instructions, may read our full return policy, which can be found here.

Question 8

Do you offer free shipping?

Accepted Answer

Yes, free shipping is available for the mainland UK only. Pricing will vary for other areas. For more information, look here.

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