policies

updated november 2020

1. Shipping & Returns

 

1.1 The countries we ship to. The countries we ship to include the UK, Ireland, Countries within the EU, Australia, New Zealand, China, India, Japan, Mainland Asia, Russia, and countries within North America and South America. It may be possible to ship elsewhere, but it is recommended that you contact us beforehand.

1.2 When your order will be shipped. Once your order is despatched, we will send you an email confirming that your order is on its way.

1.3 Delivery costs. The costs will be as displayed to you on our website prior to checkout.

1.4 If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery (if possible) or collect the products from a local depot.

1.5 When you become responsible for the product. The product will be your responsibility once delivered to the address you gave us.

1.6 When you own products. You own a product once we have received payment in full.

1.7 Customs duties and taxes. You will be responsible for any customs duties or taxes and any other customs requirements when importing products into a country outside of the EU. Any such customs duties or taxes may be significant and so please ensure you confirm the position before placing your order. We are not responsible for any such customs duties, taxes or requirements, nor are we responsible for any parcels returned for unpaid customs duties or taxes or non-compliance, and we will not issue refunds under these circumstances.

1.8 If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract.


1.9 We are not responsible for delays outside our control. If our supply of products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

 

2. Returns Policy

 

2.1 Returns. If you are not 100% satisfied with your purchase you can return your products for a full refund, provided we get them back within 14 days and in perfect original sale-able condition in the original packaging and with all tags attached. For a refund, please fill out the returns form included with your order and return the products to our returns address. You are responsible for any return shipping charges apart from returns of faulty items or items that are described or priced incorrectly. For your protection, please be sure to return your products via recorded or registered post. Refunds online will be made to you as soon as possible via the original payment method and in any event within 14 days of our receipt of returned items. If you did not receive a returns form, please contact us via email at info@wearedevoid.com.

2.2 Exchanges. Due to the limited availability of our products, we cannot hold stock for exchanges. If you are not 100% satisfied with your purchase, then you may use our returns policy in accordance with paragraph 2.1 above. If you wish to purchase another item, then you must submit a new order online, although please note that certain items may no longer be available due to the limited production runs of our products.

2.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced on the website. If the product's correct price at your order date is higher than the price stated, we will contact you and offer you the option to either confirm your order at the correct price or cancel your order. If the correct price at your order date is lower than the price stated, we will refund you the difference.

 

3. Privacy Policy

 

Devoid ("us", "we" and "our") is committed to protecting the privacy of those who use and order products on www.wearedevoid.com. This Privacy Policy explains how we collect and process your personal data (data) using our website, including any data you may provide through this website whilst you browse or when you purchase a product. This website is not intended for children and we do not knowingly collect data relating to children. It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them. Please read this Privacy Policy alongside our Terms & Conditions.

 

Your Data Rights

 

Under certain circumstances you have rights under data protection laws in relation to your personal data, as follows:

  1. The right to access the personal data we hold on you and other information about how we use it, who we share it with, where we obtain it, and how long we keep it for. We will usually have one month to respond, except for complex or multiple requests where this may be extended by a further two months. A fee is not normally chargeable for such a request, but if we choose to respond to any manifestly unfounded or excessive requests, we may charge a reasonable fee for doing so.

  2. The right to request that we correct and update any inaccurate or out of date personal data we hold about you.

  3. The right to data portability, which means the right to receive an electronically readable copy of your data, where your personal data was collected with your consent or under performance of contract, and our processing of that personal data is carried out by automated means.

  4. The right to withdraw your consent to the processing of your personal data at any time, where such processing is subject to your consent.

  5. The right to object to the processing of your personal data or to request that we erase your data, where we no longer have a legitimate reason for processing such data or it is being processed unlawfully.

  6. The right to lodge a complaint with the UK data protection regulator, the Information Commissioner's Office (ICO), if you think that we are breaching your rights under Data Protection Law.

 

If you wish to exercise any of your rights above or raise a complaint around how we have handled your personal data, please contact info@wearedevoid.com. We may ask for more information from you to verify your identity or clarify the nature of your request before we can respond in full. If you are not satisfied with our response or you believe we are not processing your personal data in accordance with the law, you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO) by telephoning +44 (0) 303 123 1113; sending a complaint by post to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF; or visiting their website at: https://ico.org.uk/make-a-complaint/

 

What is our legal basis for processing?

 

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

  • Where we need to comply with a legal or regulatory obligation.

  • Where is it necessary for the performance of a contract with you, particularly in relation to the placing of an order on our website and shipping such goods.

We will rely on our legitimate interests to conduct such activities as:

  • To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).

  • To understand the effectiveness of the advertising we serve to you.

  • To use data analytics to improve our website, products/services, marketing, customer relationships and experiences.

 

Such legitimate interests include the provision of administration and IT services, network security, to prevent fraud, to study how customers use our website and products, to develop them, to grow our business and to inform our marketing strategy.

 

What data do you collect from me?

 

When you use our website, we collect data in the following ways:

  1. Data you submit to us. When purchasing an item or when communicating with us (for example to request information about, or report a problem with, our website or our products, or when you sign up for marketing emails or amend your marketing preferences) you provide us with data about yourself. This data may include your name, address, e-mail address, phone number, and location.

  2. Technical data we collect from you. Technical data, about your device and your visit, which is generated when you use our website, will be collected by us, in some cases by third parties. This includes:

    • Device Data: we collect data on the type of device or platform (such as a computer or mobile device) used by you to access our website. This includes data about the device itself, its operating system, the web-browser type and version you use and your browser language and plug-ins. We collect additional data when you access our website from a mobile device, for example data relating to your mobile network. This data is collected / stored by Google Analytics.

    • Location data: your use of our website generates geographical data, including the location, time zone of your device and IP address, which is collected by Google Analytics, and Shopify.

    • Log data about your visit: use of our website automatically generates data about your unique visit which we log using a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. This includes data about your internet service provider, the number and timing of clicks to and from our website content; pages viewed; page response times, download errors, length of visits to certain pages, page interaction data (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

We do this to find out things such as the number of visitors to the various parts of the site in order to optimise your experience. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

 

How and why do you use my data?

 

We shall respect and protect the privacy of your data, and it will only be used as necessary for the purposes set out below.

1. Data you submit to us

 

We use this data in order to:

  • take and fulfil customer orders for products;

  • process payment for your products;

  • obtain credit authorisation from your card issuer;

  • contact you with any queries about your order;

  • generate reports for accounting purposes;

  • send you marketing emails/newsletters which you have asked to receive;

  • enable us to comply, monitor compliance with, carry out our obligations or exercise our rights under this Privacy Policy, our Terms of Use and our Terms & Conditions;

  • delete or anonymise your data.

 
2. Technical data we collect

 

We use this data to:

  • administer our website and for our own troubleshooting, analysis, testing, research and statistical purposes;

  • improve and optimise our website and the way content is presented;

  • keep our website safe and secure;

  • allow you to use interactive features of our website;

  • enable us to comply, monitor compliance with, carry out our obligations or exercise our rights under the Privacy Policy, our  Terms of Use and our Terms & Conditions;

  • delete or anonymise your data.

 

Will you disclose my data to third parties?

 

We will not sell, exchange or otherwise distribute your personal information to unaffiliated third parties without your consent, except to the extent required by applicable laws and regulations, or as set out in this Privacy Policy.

We share data we collect within our corporate group and with selected trusted third parties including:

  1. our business partners, suppliers, and sub-contractors in order to provide our services (for example where we enter into agreements with third parties who provide services to us or on our behalf relating to performance of a contract with you);

  2. analytics and search engine providers that assist us in the improvement of our website and the services we provide;

  3. the police and law enforcement bodies in relation to the prevention and investigation of crime,

We will disclose data we collect to third parties:

  1. if Devoid undergoes a change of control or any of its business or assets are sold or transferred (in which case we would disclose your data to the prospective seller or buyer);

  2. if Devoid or substantially all of its assets are acquired by a third party, in which case data held by us about our website users will be one of the transferred assets; or

  3. if we are under a duty to disclose or share your data in order to comply with any legal obligation or legal process (for example, a court order), or in order to enforce or apply our contractual rights, including the  Terms & Conditions, or any other agreement; in order to protect the rights, property, or safety of Devoid, our website users, or others. This includes exchanging data with other companies and organisations for the purposes of fraud protection.

 

How and where do you store my data?

 

We take steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

When personal data is transferred outside the European Economic Area, it is done under measures to ensure that it is protected to the same level as within the EU. This includes through the EU-U.S. and Swiss-US Privacy Shield, for example for Google Analytics’ own storage, or through contractual data protection addenda (DPAs) with third-party service providers. The EU-U.S. and Swiss-U.S. Privacy Shields are also considered adequate under the General Data Protection Regulation (GDPR). Shopify's Privacy Shield certification can be found on PrivacyShield.gov. Your order data will be held for the duration of 6 years from the end of the financial year in which the transaction was made (January 31st), to comply with our legal and contractual obligations. After this period it is anonymised and held for statistical / record keeping purposes, and any data that could be used to identify you will be deleted.

 

Technical data such as your IP address collected on our behalf by Google Analytics when visiting our site, will be kept indefinitely and only be processed in a way that does not identify any individual user. This data will not be combined with other data in order to identify you. We do not make, nor do we allow Google to make, any attempt to find out the identities of those visiting our website.

 

How do you ensure my data is secure?

 

We take appropriate technical and organisational measures, physical and electronic, to ensure the security of your data and only work with trusted third parties who provide equivalent protections sufficient under the GDPR. However, the transmission of information via the internet is not completely secure. We do our best to protect your data, though we cannot guarantee the security of your data transmitted to our websites and any transmission is at your own risk.

 

What about hyperlinks and links to other websites?

 

Our website may provide links to and from the websites of our affiliates, and business partners. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these websites’ privacy policies or for the way in which third party websites collect or process data. Please check these policies before you submit any data to these websites. You understand, acknowledge and agree that all access to and use of any such third-party website by you shall be at your own risk.

 

How do you use cookies?

 

What are cookies?

 

A cookie is a computer file consisting of letters and numbers which is installed on your device when you visit a website and which allow our website to recognise a user and retain that user’s preferences when they return. Cookies do not collect data, instead they serve to act as unique identifiers, or information caches, which can be used to identify a user’s preferences, settings or previous activity and which in turn enable website operators to provide an optimised, improved and more individualised browsing experience.

Some internet browsers will temporarily store website data using a process known as ‘caching’. The creation of a website cache may improve loading speed and responsiveness and, in some cases, provide offline functionality. Most internet browsers support HTML 5 which permits website caching. Website caching typically requires greater storage capacity than cookies which, in turn, may provide greater improvements in speed and functionality.

 

How do you use cookies?

 

Cookies distinguish you from other users of our website. We and our partners use cookies to store your regional shop preference, for website analytics and to allow you to make purchases and related payments. This allows us to optimise your individual browsing experience and improve our service to you.

How do I manage cookies?


Whilst we advise that you allow the installation of cookies on your browser or device when using our website, you are not obliged to do so and you can choose to reject cookies by adjusting the settings for your browser or device. You can also delete those which already exist using the settings on your browser and/or device (however, this may interfere with your use of our website and adversely affect your browsing experience). Find out how to manage cookies at your browser’s site, some of which are linked below:

 

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

 

What about amendments to this Privacy Policy?

 

Any changes to our Privacy Policy will be posted on this page or by other means of communication where appropriate. Please revisit this page from time to time to see any amendments or revisions, as the version then in force will apply whenever you use our website and your continued use of our website confirms your acceptance of the amended Privacy Policy. If you have any additional questions about how we use your personal data after reading this Privacy Policy please contact: info@wearedevoid.com

Issued: November 2020

 
 
 

3. Site Terms and Conditions

 
1. Contact

1.1 How to contact us. You can contact us at info@wearedevoid.com

1.2 How we may contact you. If we must contact you, we will do so by telephone, email or (if necessary) by post, using the contact details you provided to us when placing your order.

 
2. Your order

 

2.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

2.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because we have sold out of limited production run products, because we have identified an error in the price or description of the product, or we have identified your order as attempting to use methods generated by a script, macro, bot or through the use of other automated devices.

2.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

 
3. Our products

 

3.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Please note that colours on our website may vary slightly depending on how your monitor is calibrated and which operating system your computer or mobile device uses. We do our very best to make sure all our images are true to the actual product you are purchasing but we can’t guarantee a perfect match every time due to almost limitless variations in home monitor set ups and operating systems.

 
4. Price and payment

 

4.1 Paying for your order. The price of the order and delivery costs (which includes VAT or sales tax where applicable) will be in pounds sterling and will be indicated during the order process.

 

We accept payment for orders by Visa, MasterCard, American Express and PayPal.

 
5. Our rights to end the contract

 

5.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

(a) you do not make any payment to us when it is due, and you still do not make payment within 14 days of us reminding you that payment is due; or

(b) you do not, within a reasonable time, allow us to deliver the products to you.

5.2 You must compensate us if you break the contract. If we end the contract in the situations set out in paragraph 5.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

 
6. Queries and Complaints

 

6.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can email us at info@wearedevoid.com.

 
7. Our responsibility for loss or damage suffered by you

 

7.1 Your legal rights. You have certain rights under the law, including that any products you order through this website will be of satisfactory quality, fit for their intended purpose, and will conform to your order and any description given on this website. Nothing in these terms and conditions will affect your legal rights.

7.2 Liability. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

7.3 Loss and damage that is not limited by us. Nothing in these terms and conditions will have the effect of limiting or excluding our liability (i) for death or personal injury caused by our negligence, or (ii) fraudulent misrepresentation, or (iii) any other liability which cannot be excluded or limited under applicable law, such as your legal rights referred to in paragraph 7.1 above.

 
8. Other important terms

 

8.1 We may change these terms and conditions from time to time.

8.2 We may transfer our rights and obligations under these terms to another organisation or deal with them in any other way that we consider appropriate.

8.3 You may only transfer your rights or your obligations under these terms to another person.

8.4 Nobody else has any rights under these terms and conditions. This contract is between you and us. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

8.5 If a court or relevant authority finds part of these terms are unenforceable, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

8.6 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

8.7 These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.